SHIPPING POLICY Where an item is being specially ordered for you, and this has been specifically stated at the time of order, we will obtain pre-payment before ordering the goods from our supplier.

If you are paying by bank transfer, cheque or postal order, we will not process your order or ship any goods until the cleared funds have been received by us or our bank, and we have received confirmation of the same.

We make every effort to ensure pricing and specification details are correct. However, we reserve the right to decline an order where there has been a pricing error or product specification details have changed. We may also decline an order for any other reason, or no reason, at our discretion. If we decline an order and you have already made any payment, we will arrange an immediate refund.

For credit card orders, we will only ship to the credit card holders billing address. Alternatively, customers may collect the item from our offices by prior agreement and appointment - we will require the cardholder to attend in person with:- (1) the original card, (2) photo ID such as an original driving license or passport, and (3) proof of residence such as an original utility bill.

We process your order right away (subject to stock) for delivery (Monday-Friday, excluding UK public holidays) within 5-7 working days of your order. Although we aim to deliver in the time indicated, we do not guarantee such dates.

Once an order has been placed, you have a right to cancel the order at any time prior to our releasing shipment, unless we have ordered a particular item in for you (eg. a specific colour). We will deduct any charges we have incurred in processing and returning your payment.

Additionally, if you are a UK consumer:-

You may cancel your order within 7 days of receipt of goods provided the goods are returned to us unused with all packaging and contents intact, with delivery and insurance pre-paid and returned within 14 days, and the item was not specially ordered for you. (once you have broken the seal, it is deemed used.) We will refund the cost of your purchase within 30 days of receiving your item, less any delivery/insurance charges. All cancellations must be advised in writing whereupon we will issue a Returns Authorisation Number. Our Returns Authorisation number must be written on the outside of the package. We will not accept any returns at our office without this number.

Faulty Items
In the unlikely event of your item having a fault, our policy for faulty items is as follows (as long as your payment has cleared):-

If it is dead on arrival or damaged in transit:-
We will arrange for a replacement (subject to stock availability) or full-refund, at our discretion, if this is reported to us in writing within 2 days of delivery. You will need to contact us to obtain a Returns Authorisation number which should be written on the outside of the package when sending the item back to us. We will dispatch the replacement on receipt of the original item.

If the item develops a manufacturing fault within 30 days of delivery:-
We will provide either a brand new replacement or a full refund at our discretion, provided the original item is returned to us with all packaging and accessories and delivery pre-paid. We will only issue a refund once we have received and checked the item.

If the item develops a manufacturing fault after 30 days and within 12 months:-
We will arrange for the item to be repaired. You will need to send the item to us with delivery and insurance pre-paid after first obtaining a Returns Authorisation Number from us. We will return the repaired item or a substitute like for like item to you.

After 12 months or returns not covered by warranty criteria:-
We can still arrange for the item to be repaired, but you will be responsible for the cost of repair, and the shipping charges each way. We will provide you with an estimate on receipt of the item, for which there is a minimum non-returnable £10 handling charge.

Additional returns advice:-

We do not supply items on a trial basis. Once a package is delivered and used, we cannot issue a Returns Authorisation number unless there is a genuine fault with the product. If you wish the item to perform particular functions, you should check that these are available by consulting our specification information and the manufacturers website or by telephoning / emailing us before you make your purchase.

If an item is reported faulty and returned to us, we may make a reasonable charge to cover our costs if the item is found not to be faulty, or if the cause of the fault is other equipment, or is non hardware related - (such as a virus infection, spyware / malware). It is your responsibility to use anti virus software, keep your operating system up to date with any security updates or patches.

We will not process warranty returns where an item has been physically damaged (accidental or otherwise). You should use your own household insurance policy for this purpose to make a claim for a repair or replacement. We will also not process returns for water damaged items. We will not process warranty returns where the serial number on the on items has been erased, damaged or is not clearly readable.

The references to `delivery` above means the time where we first attempted delivery to your address.

If you are returning items to us, please make sure you have obtained a Returns Authorisation number beforehand and this is clearly marked on the front of the package. We will not accept any item at our offices without the R.A. number. Additionally, you are responsible for the item until it arrives at our offices, so we would suggest you send it by insured means. We will re-imburse you reasonable delivery/insurance cost for genuine faulty items returned within 30 days of receipt.